Royal Danish Embassy Nairobi Visa Officer 2025: Eligibility, Duties, Salary, and How to Apply

The Royal Danish Embassy in Nairobi is hiring a Visa Officer for its Regional Visa Hub serving Kenya, Uganda, Tanzania, and Ethiopia. The role sits in a high performing Visa and Consular Team that ensures fair, efficient processing of visas and residence applications under Danish and Schengen rules. If you are detail oriented, service minded, calm under pressure, and comfortable working across cultures, this is a strong career opportunity in an international environment.

Royal Danish Embassy Nairobi Visa Officer 2025 Snapshot summary

Role overview

The Visa Officer supports the end-to-end processing of visa and residence permit files for multiple East African countries. You will receive, register, and assess applications, conduct interviews where required, ensure full compliance with Schengen and Danish administrative rules, and issue reasoned decisions. The work demands high accuracy, strict confidentiality, and consistent adherence to documented procedures. You will collaborate daily with approximately 14 colleagues in the Visa and Consular Team and provide backup support during peak periods.

Key responsibilities

• Application intake and registration
  Receive and log applications, verify completeness, and flag missing documentation.
• Compliance and case assessment
  Check applications against Schengen Visa Code and Danish requirements, validate biometrics and supporting evidence, and prepare well reasoned conclusions.
• Interviews and verifications
  Conduct structured interviews with applicants, hosts, and other parties as needed to clarify purpose of travel, ties, and financial means.
• Decision preparation and documentation
  Draft decisions, update case systems, and maintain complete case files ready for audit.
• Quality assurance
  Follow checklists, apply the four-eyes principle where required, and contribute to continuous improvement of workflows.
• Team support
  Provide backup to colleagues during absences, share knowledge, and participate in internal training to maintain up-to-date competence.
• Customer service
  Communicate clearly and professionally with applicants and stakeholders while safeguarding personal data.

Qualifications and experience

• Prior experience in visa processing or strong familiarity with Schengen rules is an advantage.
• Proven administrative background with excellent record keeping and attention to detail.
• Fluency in English, both written and spoken, is essential. Knowledge of regional languages such as Amharic is an asset.
• Competence in Microsoft Word, Excel, Outlook, and PowerPoint, with the ability to learn new digital case systems quickly.
• Evidence of sound judgment, resilience under pressure, and service oriented communication.
• Experience in multicultural or international environments is desirable.

Core skills and personal attributes

• Accuracy and confidentiality when handling personal data and sensitive documents.
• Analytical thinking to interpret regulations and apply them consistently.
• Professional communication to explain decisions and next steps clearly.
• Teamwork and reliability to support colleagues and meet service standards.
• Cultural sensitivity and discretion when engaging diverse applicants.
• Time management to balance volume, deadlines, and quality.

Employment conditions and benefits

• Full time local contract at the Royal Danish Embassy in Nairobi under local staff regulations.
• Standard 37 hour work week with reasonable flexibility to manage workloads.
• 25 days paid annual leave.
• Competitive salary aligned with qualifications, experience, and performance.
• Inclusion in a workplace pension scheme.
• Medical coverage for the employee and eligible dependents.
• Employment is subject to successful security clearance by Danish authorities and the submission of a No Criminal Record certificate.

About the Embassy

The Royal Danish Embassy represents Denmark in Kenya, Seychelles, Eritrea, Mauritius, and Malawi, and hosts the Danish Representative Office to Somalia. With an approximate staff complement of 90, including posted diplomats and locally employed professionals, the Embassy supports political, economic, development, stabilization, consular, and visa services. Priority themes include climate and green growth, governance and human rights, gender equality, health equity, and regional trade cooperation under the Kenya Strategic Cooperation Framework.

How to apply

1. Prepare documents
   • Current CV tailored to visa or administrative experience.
   • Brief cover letter highlighting compliance experience, customer service, and accuracy.
   • Names and contacts of referees who can speak to your integrity and performance.
2. Submit via Fuzu
   • Apply through the Fuzu recruitment platform as instructed in the vacancy.
   • Use the subject line Visa Officer exactly as requested.
3. Observe requirements
   • Only complete and correctly formatted applications are considered.
   • Any canvassing results in automatic disqualification.
   • Employment is contingent on security clearance and a No Criminal Record certificate.
4. Key date
   • Deadline: 28 November 2025.

How to stand out

• Quantify your accuracy and throughput in previous roles, for example average cases processed per day with error rates.
• Provide examples of applying rules consistently and documenting decisions.
• Demonstrate calm problem solving under deadlines and high volume.
• Highlight experience handling personal data in line with privacy rules.
• Show comfort with structured interviews and evidence verification.

Frequently asked questions

Is prior visa office experience required?

Not mandatory but strongly preferred. Strong administrative experience with regulatory compliance and customer service will be considered.

Which countries does the hub cover?

Kenya, Uganda, Tanzania, and Ethiopia, with casework processed in Nairobi.

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What systems will I use?

You will work with standard office software and dedicated case management systems used for Schengen applications. Training is provided.

Will I conduct interviews?

Yes, when necessary to clarify application details, travel purpose, or supporting documentation.

Is remote work available?

This is an on site role due to the nature of case handling, records management, and interviews. Limited flexibility may apply based on internal policy.

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What clearances are required?

A No Criminal Record certificate and successful security vetting by the relevant Danish authorities.

Where can I find official information?

Visit the Embassy site at https://kenya.um.dk and apply through Fuzu as specified in the vacancy.

For More Information Click Here

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